Privacy Policy – Columbia SC Damage Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Columbia SC Damage Pros provides professional restoration and cleanup services to property owners. We fix homes and businesses after water, fire, or mold damage. This policy explains how we handle your data when you visit our website. We operate within Columbia, South Carolina and care about the safety of your information.

This document describes how we collect and use your details during our work. We want you to understand how your data helps us provide better repairs. Our team follows these rules to stay transparent with every client we serve. We treat your digital privacy with the same respect we show your physical property.

Information We Collect

We collect several types of data to help with your restoration project. This includes information you give us like your name and contact details. We also gather job and property details such as the age of the building or the cause of a leak. Our team takes photos and creates documentation of the damage for insurance purposes.

We collect device and usage data when you browse our site. This may include your IP address or the pages you visit. We use cookies or similar tools to see how people use our website. In some cases, we receive information from service partners like your insurance agent or a plumber who referred you to our team.

How We Use Information

Our company uses your information to deliver high quality restoration services. We use your details for scheduling appointments and providing accurate estimates for repairs. Your data helps us manage billing and create the insurance documentation needed for your claim. We use property info for safety planning and quality control during the drying process.

Information helps our customer support team answer your questions quickly. We also use data to improve our website and prevent fraud on our systems. This information ensures we comply with local laws and regulations in the restoration industry. Using your data allows us to keep your home safe and return it to a clean condition.

Cookies and Similar Technologies

Cookies are small files that stay on your computer or phone. They help our website remember your preferences and see which parts of the site are popular. We use basic types of cookies to keep the site running smoothly and to understand visitor habits. You have options to limit or clear these tools through your browser settings.

You can choose to block all cookies if you prefer. Please note that some features of the site may function differently without cookies enabled. For example, some forms or maps might not load correctly. Managing your cookies helps you control what data you share with us while you look for restoration help.

Sharing and Disclosure

We only share your information when it is necessary to complete your project. This includes sharing details with service partners and subcontractors who help with reconstruction or plumbing. We share photos and logs with insurers only after you give us permission to do so. We also send data to payment processors to handle your bills securely.

Sometimes we must share info for compliance and safety needs or when the law requires it. We do not sell your personal data to other companies for marketing. Our goal is to use your information only to get your home fixed and your insurance claim paid. We keep our sharing limited to professional partners.

Data Retention

We keep our records for as long as we need them for operational and safety reasons. Some documents stay in our files for tax and legal purposes for several years. Retention periods vary by the type of document we have on file. For example, photos of a flood might be kept longer than a simple website visit log.

We follow local regulations to decide how long to store your specific details. Once the data is no longer needed, we dispose of it in a secure way. This helps us maintain a history of the work done on your property while protecting your long term privacy from unnecessary data storage.

Your Choices and Rights

You have practical options regarding the information we hold about you. You can ask to access or update your information if your contact details change. You may also request that we delete your data where it is appropriate to do so. You have the right to limit certain uses of your information or manage how cookies work on your device.

If you wish to make a request, you can submit a written letter by postal mail. Send your request to 3031 Scotsman Rd SUITE 16, Columbia, SC 29223, United States. We will review your request and respond according to local laws. This ensures you stay in control of your personal details.

Security

We use several safeguards to protect your personal data from unauthorized access. Our company limits data access to only the employees who need it to do their jobs. We provide training to our staff on how to handle client information safely. Our team uses reasonable technical and physical protections to keep our digital and paper files secure.

However, no method of storage or transmission over the internet is perfectly secure. We work hard to stay updated on new security methods to keep your files safe. We treat your private information with the same care we use when drying out your wet floors or cleaning up smoke.

Children’s Privacy

Our services and our website are not directed to children under the age of eighteen. We do not knowingly collect information from minors. Our accounts and restoration services are intended for adults or authorized representatives of a property. If a parent or guardian finds that a child has shared information with us, they should contact us.

We will take steps to remove that data from our systems immediately. Restoration work involves legal contracts and insurance claims that require adult consent. We focus our communication on property owners and managers who are legally able to request professional cleanup and repair services for their buildings.

Data Transfers

In some cases, your data may be processed by vendors located in other areas. This happens when we use cloud storage or specialized software to track drying progress. Columbia SC Damage Pros uses reasonable measures to protect your information during these transfers. we ensure that our partners follow high standards for data safety.

Even if the data moves to a server in a different state, we still monitor how it is handled. We select partners who value privacy as much as we do. This allows us to use the best technology available to manage your restoration project while keeping your personal details safe from prying eyes.

Changes to This Policy

Columbia SC Damage Pros may update this policy from time to time. We might change our rules as technology or laws evolve. The latest version of our privacy policy will always appear on this page for you to read. We recommend checking this page occasionally to see if anything has changed.

If you continue to use our website after we make updates, it indicates that you accept the new terms. We will not make major changes to how we handle your data without posting a notice here. Keeping our policy updated helps us stay honest with our customers about their digital privacy and data rights.

Contact Us

If you have questions about your privacy or want to make a request, please write to us. You can send a letter to our main office. Our postal address is 3031 Scotsman Rd SUITE 16, Columbia, SC 29223, United States. We do not accept privacy requests through email or phone calls to ensure we verify the identity of the person asking.

Writing to us by mail allows us to keep a formal record of your request. We will handle your questions about data safety and privacy as quickly as possible. We are committed to being a transparent local business for all our neighbors in the community.

Definitions

Personal information means any details that can identify you like your name or address. Processing refers to any action we take with your data such as collecting or storing it. Service providers are other companies that help us run our business or fix your home. These might include software companies or specialized cleaners.

Cookies are small text files that websites put on your browser to remember your visit. A claim log is a document we create to show your insurance company what happened during the flood or fire. These terms help you understand the rest of our policy. We use plain words so you feel confident about how your data is managed.