Terms and Conditions – Columbia SC Damage Pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using our website, you agree to follow these Terms and any future updates we post. If you do not agree with these rules, you should not use this site or our services. We may change these terms at any time without giving you a separate notice. The latest version will always be on this page for you to review.

Your continued use of the website after we post revisions means you accept the new terms. These rules apply to every visitor and customer who interacts with our online content or requests repair work. We suggest checking this page often to stay informed about your rights and responsibilities.

Services

Columbia SC Damage Pros provides professional restoration services for water, fire, and mold issues. Our work includes on site assessments to check the damage and plan the cleanup. The scope of our work is limited to the areas we identify during our initial visit. Sometimes we use third party vendors for specialized tasks like plumbing or electrical repairs.

Service availability can vary depending on your specific project needs and where your property is located. We do our best to provide accurate timelines, but every restoration job is unique. We reserve the right to refuse service if the site is unsafe or outside our expertise.

Quotes, Billing, and Payment

We provide estimates based on what we see during our first inspection of the property. Please understand that a final invoice may differ from the initial quote if we find hidden damage. Change orders are used if we need to add more labor or materials to the job.

We may require a deposit before we start any large reconstruction or cleaning tasks. You can pay for our services using standard payment methods. Any late balances may result in extra fees after a set period. If you have a dispute about a bill, you must tell us in writing within thirty days of the invoice date.

Insurance and Claims Assistance

Our team helps you by providing documentation and photos for your insurance claim. We work hard to show the adjuster exactly what happened to your property. However, insurer approvals and payments are independent decisions made by your insurance company. We do not guarantee that your insurer will pay for all the work we perform.

You are responsible for paying any parts of the bill that your insurance does not cover. This includes your deductible and any services the policy excludes. We recommend talking to your agent early in the process to understand your coverage limits and requirements.

Scheduling, Access, and Site Conditions

We set access windows for our crews to arrive and work on your property. It is your responsibility to provide us with access to the building and any needed utilities like electricity and water. You must also give us permission to work on the site.

Work may pause if we find hazardous conditions or if pets and minors are in the work area. We ask that you keep children and animals away from our equipment for their safety. If our crew cannot enter the property during the scheduled time, we may have to reschedule your service for a later date.

Health and Safety

Our technicians receive training to IICRC standards for all restoration projects. We wear proper PPE and use containment barriers to stop dust and spores from moving to clean rooms. We use negative air machines and EPA registered disinfectants to clean your living space correctly.

Our team follows all local safety rules in Columbia, South Carolina to protect you and our workers. We take these steps to ensure the air and surfaces in your home are safe for your family. Safety is our main focus from the moment we arrive until the final cleanup is finished.

Customer Responsibilities

You have several duties as the property owner during the restoration process. We ask that you remove all valuables and fragile items from the work area before we start. You must disclose any preexisting issues like old leaks or lead paint that we should know about.

It is important to follow all safety instructions and drying guidance provided by our technicians. This includes keeping our fans and dehumidifiers turned on and running as directed. If you turn off the equipment, it could lead to mold growth or structural damage that we cannot fix under our standard service.

Warranties and Disclaimers

We provide a limited workmanship warranty on the services we perform. This warranty does not cover preexisting damage, normal wear and tear, or hidden conditions we could not see. We are not responsible for damage caused by acts of nature or the failure of third party parts.

If you find a problem with our work, you must notify us within the warranty period so we can inspect it. This warranty is for our labor only and does not extend to the materials made by other companies. We make no promises of specific outcomes because every house reacts differently to water or fire.

Limitation of Liability

Our liability for any claim is limited to the amount you paid for that specific service. We are not responsible for indirect or consequential damages like lost wages or emotional stress. This limit applies to the extent allowed by the laws of your local area.

We work carefully to protect your home, but we are not liable for issues that were already there before we started. Our goal is to return your home to a pre loss condition using standard industry methods. By hiring us, you agree to these limits on how much we would owe for any errors.

Cancellations and Rescheduling

If you need to cancel or reschedule your service, please tell us as soon as possible. We may charge a fee if you cancel at the last minute or after our crew has already arrived. Emergency work is handled differently because we must move people and equipment fast to save your property.

If we have already started drying your home, stopping the process early may lead to extra costs for you. We reserve the right to reschedule our visits if weather or other issues make it unsafe for our team to travel to your location.

Intellectual Property

All the text, images, and logos on this website belong to Columbia SC Damage Pros or the people who licensed them to us. You may not copy or use any of our content without getting written permission from us first. This includes taking our photos or using our written guides for your own business.

We protect our marks and our creative work to ensure our customers get original and honest information. If you want to use something from our site, please send a written request to our office address for us to review.

Privacy and Data

We have a separate privacy policy that explains how we use your data. You can find this policy on our website to see how we collect and protect your information. We use job photos and detailed reports to document the damage for your insurance company.

These records help prove what work was done and why it was necessary. We also use this data to improve our services and keep track of our drying progress. By using our site and services, you agree that we can collect and use this information as described in our privacy rules.

Third Party Links and Tools

Our website might mention external resources or tools like moisture calculators or insurance guides. These links are provided for your convenience only. We do not control these other sites and are not responsible for their content or how they handle your data.

You use these third party resources at your own discretion and risk. We do not endorse the products or services found on other websites unless we state so clearly. We recommend reading the terms and privacy rules for any other site you visit through a link on our pages.

Changes to These Terms

Columbia SC Damage Pros may update these Terms at any time. We will post any revisions on this page so you can see the latest rules. We do not have to notify you personally when we change these terms. It is your job to check this page and stay updated on our current policies.

If you continue to use our website or services after we post changes, it means you accept the updated Terms. We keep our rules current to reflect changes in our business and the restoration industry standards.

Governing Law and Dispute Resolution

The laws of Columbia, South Carolina will govern these Terms and any disputes that come up. If we have a disagreement, we both agree to try and talk it out in good faith first. This negotiation period should last at least thirty days before anyone takes formal action in court.

Any legal steps must happen in the local courts of our primary service area. This helps us resolve issues quickly and fairly for both sides. We prefer to settle things through conversation whenever it is possible to reach an agreement.

Contact

If you have any questions about these Terms, please contact us by mail. You can send a written inquiry to our office at 3031 Scotsman Rd SUITE 16, Columbia, SC 29223, United States. We prefer written letters so we have a clear record of your questions and our answers.

We do not accept legal inquiries or official notices through website forms or phone calls. Our team will review your letter and get back to you as soon as we can. We are happy to clarify any of our rules for our customers.

Severability and Entire Agreement

If a court finds that one part of these Terms is invalid, the rest of the rules will stay in effect. These Terms are the entire agreement between you and Columbia SC Damage Pros regarding our website and services. They replace any older agreements or conversations we might have had.

This ensures that everyone follows the same set of rules from start to finish. Having everything in one document makes it easier for you to understand your rights. No other promises or verbal agreements will change what is written here on this page.

Force Majeure

Our company is not liable for any delays or failures to perform our work caused by events we cannot control. This includes things like major storms, earthquakes, or government actions. If a bridge is closed or a road is flooded, we might not be able to reach your home on time.

We will do our best to communicate with you during these times. Once the situation is safe, we will resume our services as quickly as we can. We appreciate your patience when unexpected events change our schedule or our ability to work.